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Trust & Safety

Child Safety Standards

Last updated · 1 May 2026

Hayaa is an adults-only Muslim matchmaking platform. Every member must be 18 years or older (or the legal age of majority in their jurisdiction). The safety of children is sacred to us — protecting them is both a religious duty and a legal obligation we take with the utmost seriousness.

This page describes Hayaa's standards for preventing, detecting, and responding to child sexual abuse and exploitation (CSAE), including child sexual abuse material (CSAM), in accordance with Google Play, the Apple App Store, and applicable international laws.

1. Our zero-tolerance policy

Hayaa has zero tolerance for CSAE of any kind. We strictly prohibit:

  • Any content that sexually exploits, abuses, or endangers a minor.
  • Possession, sharing, solicitation, or generation of CSAM.
  • Grooming, sextortion, or any attempt to engage a minor in sexual conversation.
  • Trafficking or facilitation of trafficking of a minor.
  • Use of Hayaa by, for, or about any person under 18 — including attempts to create accounts on behalf of minors.

Violations result in immediate account termination, preservation of evidence, and reporting to the appropriate authorities as required by law.

2. Age-gating and prevention

Because Hayaa is built exclusively for adults seeking marriage, we invest in keeping minors off the platform:

  • Mandatory age confirmation at signup; users must attest they are 18+.
  • Identity and selfie verification before profile activation. Profiles that appear to belong to a minor are blocked and reviewed.
  • AI-assisted screening of profile photos to flag potential minors for human review prior to publication.
  • Removal and permanent ban of any account discovered to belong to a person under 18, with parental notification where lawful.

3. Detection of CSAM and CSAE

All images uploaded to Hayaa pass through automated detection systems before being shown to other members. We use industry-standard hash-based matching against known CSAM databases (PhotoDNA-class technology), as well as classifier-based detection for previously unseen material.

Confirmed matches trigger immediate content removal, account suspension, evidence preservation, and a report to the relevant authority (see §6).

4. In-app reporting

Every Hayaa profile, message, and chat thread includes a Report button. Reports flagged as “child safety,” “underage user,” or “sexual content involving a minor” are routed to a dedicated trust-and-safety reviewer queue with priority response targets:

  • Initial human review: within 24 hours.
  • Account action (suspension or removal) where warranted: within 48 hours.
  • Authority notification (where required): within 24 hours of confirmation.

5. External reporting — for the public

Anyone — member or non-member — can report suspected CSAE on Hayaa to our child-safety team directly:

  • Email: ask@hayaa.app (monitored 24/7)
  • For urgent threats to a child's life or immediate safety: contact your local emergency services first.

You can also report directly to a national or international hotline without going through Hayaa:

6. Reporting to authorities

Where Hayaa identifies confirmed CSAM or credible evidence of CSAE, we report to the legally designated authority for the jurisdiction involved, including:

  • The U.S. National Center for Missing & Exploited Children (NCMEC), as required by 18 U.S.C. § 2258A for U.S. nexus content.
  • The Indonesian Ministry of Communication and Digital Affairs (Komdigi) and the Indonesian National Police (BARESKRIM) Cyber Crime Directorate for content involving Indonesian victims or perpetrators.
  • Equivalent national authorities and INHOPE-affiliated hotlines for other jurisdictions.

We preserve content, account data, and metadata in line with legal requirements and cooperate fully with lawful law-enforcement requests.

7. Designated child-safety contact

The Hayaa Child Safety Officer is the designated point of contact for all matters related to CSAE, including questions from regulators, researchers, and law enforcement.

  • Email: ask@hayaa.app
  • Postal address: PT Ada Corporation, Jakarta Selatan, DKI Jakarta, Indonesia.

Law-enforcement preservation and disclosure requests should be addressed to ask@hayaa.appwith “LEA Request – Child Safety” in the subject line.

8. Training, audits, and accountability

Every member of Hayaa's trust-and-safety team receives onboarding and annual refresher training on CSAE detection, victim-sensitive reporting, and applicable legal obligations. We conduct an annual internal audit of our CSAE controls and detection systems and publish a summary of meaningful findings on this page each calendar year.

9. Standards we comply with

Hayaa operates in accordance with — at minimum — the following standards and frameworks:

  • Google Play's Child Safety Standards Policy for social and dating apps.
  • Apple App Store Review Guideline 1.2 (User-Generated Content) and 5.1 (Privacy).
  • Indonesian Law No. 11/2008 (as amended by Law No. 19/2016) on Electronic Information and Transactions, and Law No. 17/2016 on Child Protection.
  • The U.S. PROTECT Our Children Act (18 U.S.C. § 2258A) and the EU Regulation 2021/1232 on the temporary derogation from ePrivacy for combating online child sexual abuse.
  • The Voluntary Principles to Counter Online Child Sexual Exploitation and Abuse (Five Country Ministerial).

10. Updates to this page

Hayaa reviews these Child Safety Standards at least annually and after any material change in law, policy, or platform feature. The “Last updated” date above reflects the latest revision.

11. Reporting an emergency

If a child is in immediate danger, please contact your local emergency services first (e.g., 112 in Indonesia, 911 in the U.S.), then notify us at ask@hayaa.app so we can preserve and disclose relevant evidence.